As a condition of membership of the BMDA, members undertake to enforce this Code and to use their best endeavours to ensure that its provisions are observed:

• Operate our businesses in accord with the highest standards of ethical conduct
  
  
• Meet the transportation needs of our customers by providing vehicle sales, service and parts in a knowledgeable and professional manner
  
  
• Provide knowledgeable and trained pesonnel in all departments to ensure efficient, quality customer service
  
  
• Advertise our products in a positive, factual and informative manner
  
  
• Provide knowledgeable trained personnel in all departments so that customers can fully understand work performed or goods purchased
  
  
• Upon request, provide written estimates of any work to be performed and/or goods to be purchased
  
  
• Detail charges so that customers can fully understand work performed or goods purchased
  
  
• Resolve misunderstandings with customers in a prompt and courteous manner
  
  
• Obey and uphold all laws and regulations concerning our industry
  
  
• Put our promises in writing and stand behind them